Indiana University

OVPIT/UITS 
Human Resources

The following position reporting to Joe Husk, Manager, Executive IT Support, is being posted externally. If interested, you must apply online at https://jobs.iu.edu/
Refer to job number #10276.

User Support Specialist - PA2IT

Provides expert technical support services, consulting, and systems analysis to Indiana University Executive offices and University Information Technology Services (UITS) units in the form of direct consulting, computing advising, skills instruction and course development, or documentation development and delivery. Participates in the development and delivery of a comprehensive program of support services that assist and enhance partnerships and services beneficial to the IU executive and IT community; and recommends appropriate initiatives, strategies and solutions. Competent to consult, train, or document IU computing systems, applications, and information technology services as used in teaching, learning, research, and administration. Works independently with very little supervision developing plans and delivering services to provide high levels of technical support in a 40 hour/week and/or 24x7x365 team operation.

Provides expert technical consulting, advising, and systems analysis services in support of the IU Executive offices and UITS units. use of Microsoft and Apple systems (server/client), Microsoft Active Directory Services, UITS email and messaging services, mobile technology, audio/visual systems, and system management/security tools. Recommends appropriate initiatives, strategies and solutions; and participates in the development and delivery of a comprehensive program of support services that assist and enhance partnerships and services beneficial to the IU executive and IT community. Utilizing system analysis techniques and procedures, participates in the evaluation, recommendation, and support of new technologies, services and system management tools. Assists in the planning, implementation, support and communication of new UITS services and security requirements; and designs, develops, documents, and promotes computing guidelines, standards and best practices. Assists in project planning, formulating objectives, preparing proposals, and conducting feasibility and technology studies; and acts as a technical resource for UITS management and staff and provides technical and professional leadership for other support and appointed staff.

Qualifications:
REQUIRED: Bachelor's degree and two years of experience in providing high level technical computing support to users via direct consultation, development and delivery of computing education, and writing user documentation.

Combinations of related education and experience may be considered.

Experience supporting recent Microsoft Windows and Macintosh client OSes, Exchange, and common email clients; sound understanding of network fundamentals; and understanding and application of existing industry best practices. Knowledge and skill in recent Microsoft Office Suites.

Excellent oral and written communication skills including experience in the development and delivery of technical documents and an excellent customer service attitude. Committed to keeping abreast of technology, and willingness and ability to learn quickly. Ability to work under pressure on a number of different projects simultaneously; high commitment to team approach; and excellent interpersonal communication skills.

Preferred: Microsoft and/or Apple server experience.

Indiana University is an equal employment opportunity/equal access/affirmative action employer and a provider of ADA services.