Indiana University

Human Resources

The following position reporting to Brian Richwine, Manager, Assistive Technology and Accessibility Centers, is being posted externally. If interested, you must apply online at
Refer to job number #10332.

User Support Specialist Adaptive Technologies - PA3IT

Provides assistive technology and accessibility related consultations and trainings along with technical support, application development and web coding as needed to support the Adaptive Technology and Accessibility Centers. (ATAC) clients, staff, production processes, administrative systems, and websites.

Independently performs assistive technology needs analysis; and develops customized assistive technology service suites, consultation and training for clients with disabilities. Provides technical support for ATAC services to ATAC clients and serves as a problem-solving resource and senior point of escalation for complex and difficult adaptive technology and alternate media accommodation issues.

Aggressively investigates new technologies to improve and ensures all ATAC processes and services are current. Actively participates in the dissemination of accessibility information to IU community as well as other academic institutions by participating in the development and delivery of presentations, trainings, and workshops related to assistive technologies, accessibility, and ATAC services. Continues professional development including: remaining knowledgeable of state and federal laws and legal decisions related to accessibility compliance in post-secondary institutions; technical knowledge and skills needed to support the ATAC.s clients, staff, and processes; and of leading-edge techniques for achieving accessibility and using assistive technology to serve individuals with disabilities in higher education environments.

Attends meetings; serves on committees; provides administrative assistance; and assists with the delivery of other ATAC services as appropriate.

REQUIRED: Bachelor's degree in a relevant computer technology field, three years of experience in the following areas: developing, supporting, and maintaining web sites/databases; installing, administering, and maintaining Windows and Mac desktop OSs; developing common application, database, and scripting languages (ie:,, Perl, MySQL, SQL Server, JavaScript, and PHP), and one year of experience installing and administering Windows server OSs.

Combinations of related education and experience may be considered.

Demonstrated knowledge of the following: Windows and/or MAC OS system administration, both workstation and server; networking principles and operation; and security principles and operation. Experience in installing and supporting file, database, and web servers; and knowledge of and experience with common programming languages used with desktop applications and web development such as a mix of,, Perl, MySQL, SQL Server, PHP, HTML, CSS, JavaScript, etc.

Excellent interpersonal and customer skills with ability to work with very diverse and demanding clientele. Ability to work efficiently with minimum supervision; excellent time management skills; and ability to work successfully under deadlines. Ability to lead in a team environment as well as to work independently in a self-directed manner; and ability to think creatively and innovatively and formalize ideas as project proposals for service improvements.

Preferred: Previous experience in supervising temporary hourly staff; knowledge of supporting computers and devices in the current IU network environment; previous experience in networked delivery of complex software applications (not limited to adaptive applications) and server administration; knowledge of electronic and information technology accessibility best-practices and standards including Section 508 and W3C / WAI guidelines and specifications (HTML 4, HTML5, CSS, WCAG, ATAG, UAAG, WAI-ARIA, JavaScript); awareness of common practices and technologies used in classroom, online, and distance courses.

Current in the knowledge and understanding of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act as well as Department of Education Office of Civil Rights and Dept. of Justice regulations/decisions relative to post-secondary services for people with disabilities. Working knowledge, experience, and understanding of Assistive Technologies commonly used in higher education, including hardware, software, and practices which allow persons with disabilities equal access and that provide the most inclusive environment and experience and skills in determining, providing, and assessing efficacy of reasonable disability accommodations according to appropriate standards and best practices.

Indiana University is an equal employment opportunity/equal access/affirmative action employer and a provider of ADA services.