The following position reporting to Craig Swoverland, Director, Computer and Technology Services, is being posted externally. If interested, you must apply online at
Refer to job number #8526.

Systems Analyst & Functional Specialist - PA3IT

Description and Responsibilities:

Work independently to provide project leadership and expertise in both the technical and functional implementation of the Talisma CRM, the Business Intelligence system, as well as other University Enterprise and campus specific systems for IU Kokomo departments needing assistance with these systems. Help to translate functional areas appropriately into the system and adapt their business practices to take best advantage of system features. Position also helps departments align their implementations and practices with other IU campuses and coordinates training, communication, and support efforts. Develops standards and best practices, and applies a user-centric approach to department-specific configurations of enterprise systems. Design, write and maintain computer programs and database queries to provide functions and services in a Windows LAN-based environment. Design and conduct needs assessment and produce databases and other computer programs that provide interfaces to enter data, generate reports, automate technical or business processes, provide better methods of performing technical or business processes, or make a new technical or business process possible. Design and conduct needs assessment, conduct analyses, and produce reports. Make recommendations for creating new information architecture, develop data retrieval strategies, and design and produce reports to support planning and decision support for the campus. Display a strong customer service orientation. Develop and sustain relationships with colleagues working in similar positions at other Indiana University Regional Campuses.

Bachelor's degree from an accredited university in a technical field, preferably in computer systems analysis, programming, and systems design, or equivalent training and experience.

2 years computer programming or an equivalent combination of education and experience related to using SQL or other query language, Visual Basic, C++, C#, or Java J2EE. Desired experience includes SQL, C#, relational database structures, HTML, HTML5, XML and PHP. Prior experience with CRM software or enterprise software implementation a plus. Information technology project management experience. Business process analysis.

Ability to program in a Microsoft Windows LAN-based environment. Training/experience with Oracle, SQL Server, SQL, Access, Excel, SPSS and/or other database/statistical software and information retrieval technology Demonstrated ability to learn new computer programming languages and adapt to new information system environments Capable of serving as a project leader Demonstrated ability to set priorities and manage time Strong communications skills, written and oral Ability to work productively with colleagues and end users of differing levels of expertise Excellent customer service skills Proven orientation toward quality service Ability to lift 10 pounds Sedentary work: sitting for long periods of time

Indiana University is an Affirmative Action/Equal Employment institution.