Position Available: Support Technician (IUPU Columbus campus)

As a member of the UITS team in Columbus, the Part-Time Support Technician responds to requests for technical support over the phone, via e-mail, or in person. Technicians will interact directly with faculty, staff, students, and members of the public to ensure that high service levels are met and technical problems are resolved. Requests will be tracked to establish and maintain Support Center standards and procedures according to instructions from the Director of IT Support Services.

Job Duties: - Create, update, and close incident tickets; - Document resolutions for future reference; - Maintain, analyze, troubleshoot, and repair PCs, peripherals, and printers; - Install, upgrade, troubleshoot Windows Operating Systems and other applications; - Provide training to end users relating to information technology; - Provide, maintain, and troubleshoot Network connectivity as assigned; - Perform routine tasks to maintain computer equipment and peripherals; - Perform compiling and archiving of data on tapes or CDs as assigned; - Perform other special projects as directed.

Successful candidate will have at least one year of study in IST or similar program, with strong faculty references and work samples (course work samples are fine, including narrative descriptions of original solutions). He or she will have the skills to evaluate and report on course design for proposed and current online, hybrid, and technology-supported courses and propose solutions for enhancing online learning. Position may include creative collaboration with SMEs, faculty, and IDs on course design, workflow definitions, and project tools. Experience working in a team-based environment a plus.

Required Skills: - Proficiency in troubleshooting Windows Operating Systems; - Proficiency in troubleshooting Microsoft Office Applications; - Basic network troubleshooting skills using TCP/IP; - Strong Customer Service Skills; - Strong Problem Solving Skills; - Ability to work independently; - Ability to multitask; - Ability to communicate effectively; - Strong Organizational Skills; - Ability to lift 50 lbs.

The above is intended to describe the general content of this position. It is not an exhaustive statement of all the functions, duties or qualifications of the job.

Applicants should apply at https://jobs.iu.edu/ Please refer to listing 11281.