Senior Desktop Computer-AV Technician - TE11
This is a technical position involved in the design, implementation, support, and continuing development of office and classroom computer and audio/visual technology systems. Support the University and the IT department by solving problems relating to computer and electronics technology. Deliver, install and maintain computers and audio-video technology in campus labs, classrooms, and offices with maximum up time. Troubleshoot and repair hardware problems. Install software as needed. Work in the selection, design, fabrication, construction, installation, calibration, maintenance and modification of electronic devices and systems. Design control system interfaces and provide leadership in advanced classroom technology integration. Assist in the design of the units SCCM deployment and provide administration of the deployment to ensure it is being used in a manner that maximizes it effectiveness; train other team members on appropriate use. Work with technicians across the UITS organization to create a consistent process and spearhead the implementation on the local IU East campus of a machine build process. Assist in devising short- and long-range plans regarding campus computing and instructional areas. Provide user training and support.
Associate degree or equivalent training and experience. Bachelor's degree preferred. 2 years' experience in installation and operation of audio/visual technology or computer hardware and software.
Advanced computer skills. Ability to participate in late shift rotation on a weekly basis. Knowledge of the principles and techniques of digital and analog applied electronics. Knowledge of DOS, MAC OS, Windows OS, Linux/Unix, and Windows Server in a networked environment. Ability to read/write and understand complex schematic diagrams. Knowledge of classroom technologies (e.g. projectors). Ability to create programs for Extron control systems. Organizational skills. Ability to accurately estimate time and materials needed to perform assignments. Ability to work on several tasks simultaneously. Communication skills. Problem solving skills. Ability to work with a wide range of people. Proven orientation toward quality service; strong orientation to assist users who are uncomfortable with technology.
Indiana University is an equal employment opportunity/equal access/affirmative action employer and a provider of ADA services.