Indiana University

OVPIT/UITS 
Human Resources

The following position reporting to Brandon Beale, Manager, GlobalNOC Service Desk, is being posted externally. If interested, you must apply online at https://jobs.iu.edu/
Refer to job number #10299.

NOC Service Desk Technician - TE06 (Two posiitons available)

Under general supervision, provide support to the Global Research Network Operations Center.s (GRNOC) daily shift operations with primary responsibility requiring high level network monitoring, problem analysis, tracking, and resolution, with strong customer service skills. Service Desk technician will assist with diagnosing problems and taking appropriate corrective action for networks including IU campus/statewide networks, and other IU supported national and international research and education networks. The job includes rotating shift work, including nights and weekends.

Qualifications:
Required: High School diploma and 1 year of equivalent work experience in the areas of computer and network operations, customer support, telecommunications or related field. Some college is desired.

Knowledge of current operating systems and desktop software required. Demonstrated knowledge of local and wide area networks is highly desired. Excellent oral and written communication skills required, as are demonstrated problem solving and analytical skills.

Indiana University is an equal employment opportunity/equal access/affirmative action employer and a provider of ADA services.