Indiana University

Human Resources

The following position reporting to Pete Bucklin, Manager, Leveraged Services, is being posted externally. If interested, you must apply online at
Refer to job number #10180.

MAC Systems Engineer - PA3IT

Works with technical engineers on exciting projects and is at the forefront of emerging technologies around Indiana University. Helps guide University technical decisions around innovative business solutions.

Demonstrates proficiency for advanced system management skills, technical design, training, analysis, programming, and other tasks related to the implementation, development and architecture of a MAC Device Management solution; i.e. Enterprise JAMF Casper service at Indiana University for all schools and departments across all campuses. Expected to effectively participate in cross-group collaborations and helps develop the strategy which unifies and standardizes Indiana University.s MAC Device Management solution utilizing tools and/or resources like JAMF Software (Casper Suite).

Establishes priorities, assigns functions and maintains policy governing MAC Device Management solutions at Indiana University; and leads all change management activities necessary to ensure runtime goals match the strategy and objectives of enterprise services. Provides and applies comprehensive knowledge to bug reporting and isolation, test case authoring and refinement, automation scripts, and works closely with other engineering teams (cross functional and cross campus) to resolve highly complex and difficult problems.

Responsible for participating in the system design, implementation, research, and troubleshooting of complex issues within the enterprise MAC Device Management solution. Establishes metrics and monitors system configuration to ensure data integrity and optimum system performance metrics are obtained. Oversees enterprise service upgrades, modifications, and reinstallations related to the enterprise service components; and analyzes and evaluates new capabilities and emerging technologies related to the enterprise-wide MAC Device Management solution.

Analyzes capacity data and develops capacity plans for enterprise-wide system. Also is responsible for providing technical leadership for strategic projects and initiatives on the enterprise MAC Device Management roadmap. Responsible for developing security policies and standards and development of infrastructure as well as disaster recovery plans.

Develops training materials necessary for successful implementation of the enterprise MAC Device Management solution in a multi-tenant environment. Works to standardize and automate repeatable tasks and steps across multiple accounts while providing expert guidance and mentoring to more junior team members. Participates in information sharing and roundtable discussions which provide advice and leadership to CIC partners, k-12 school corporations, and other colleges and universities as directed.

Responsible for working with other University Engineers to develop and publish white papers related to our MAC Device Management solution at Indiana University. This includes submission of these white papers to technical conferences.

REQUIRED: Bachelor's degree in an IT related discipline and three years of experience managing MAC and/or iOS devices.

Combinations of related education and experience may be considered.

Solid understanding of standard client/server, networking, and Internet fundamentals; and superior knowledge and demonstrated technical proficiency in MAC and iOS management in medium to large environments. Understanding of all aspects of MAC and iOS management including Inventory, Imaging, Patch Management, Software Distribution, Remote Control, Settings and Security Management, License Management, Usage Management, and App Distribution.

Preferred: Experience in other device management technologies: MobileIron, SCCM, XenMobile, or FileWave.

Other: Leveraged Services provides a challenging, fast-paced work environment utilizing cutting edge technologies while aspiring to change the future.

Indiana University is an Affirmative Action/Equal Employment institution.