The following position reporting to Momi Ford, Manager, Executive and Internal Technology Support is being posted externally. If interested, you must apply online at https://jobs.iu.edu/
Refer to job number #6288.

Executive Support Provider - PA3IT

Description and Responsibilities:

As a staff leader, provides expert technical support services, consulting and systems analysis to Indiana University Executive offices and University Information Technology Services (UITS) units in the form of direct consulting, computing advising, skills instruction and course development, or documentation development and delivery. Competent to consult, train, and document IU computing systems, applications, and information technology services as used in teaching, learning, research, and administration. Works independently with very little supervision developing plans and delivering services to provide high levels of technical support in a 40 hour/week and/or 24x7x365 team operation. Must have supervisory experience and exhibit strong leadership skills when working with junior staff. Phenomenal customer service attitude is an absolute must.

Provides lead administrative oversight for Windows servers (web, file, print, imaging, etc.) including installation, patching, securing, and verifying backups of operating system and server data. Test and implement group policies and scripts as needed to provide server security and when applicable, workstation security. Assist and train staff on technical procedures relating to server access and security. Act as a technical expert/representative of EITS and the Client Support division for larger UITS and campus wide initiatives.

Provide expert technical consulting, advising, and systems analysis services in support of the IU Executive offices and University Information Technology Services (UITS) units. use of Microsoft and Apple systems (server/client), Microsoft Active Directory Services, UITS email and messaging services, mobile technology, audio/visual systems, and system management/security tools. May be tasked with ownership of EITS systems and services such as SCCM, PGP, Identity Finder, FootPrints, SharePoint, and more. Recommend appropriate initiatives, strategies and solutions. Participate in the development and delivery of a comprehensive program of support services that assist and enhance partnerships and services beneficial to the IU executive and IT community. Utilizing system analysis techniques and procedures, participate in the evaluation, recommendation and support of new technologies, services and system management tools. Assist in the planning, implementation, support and communication of new UITS services and security requirements. Design, develop, document, and promote computing guidelines, standards and best practices. Assist in project planning, formulating objectives, preparing proposals, and conducting feasibility and technology studies. Coordinate, develop and conduct technical presentations and training for other departmental IT staff. Act as technical resource for UITS management and staff and provides technical and professional leadership for other support and appointed staff.

Qualifications:
Baccalaureate degree; Education and experience may be substituted at a 2:1 ratio. Five years of experience in providing high level technical computing support to users via direct consultation, development and delivery of computing education, and writing user documentation required.

Required: Experience supporting recent Microsoft Windows and Macintosh client OSes, experience with Windows Active Directory, Exchange, common email clients, sound understanding of network fundamentals (LAN/WAN and Internet), Internet messaging protocols (SSH, SSL, SMTP, IMAP, POP, MAPI), and understanding and application of existing industry best practices in regard to IT security required. Knowledge and skill in recent Microsoft Office Suites (word processors, spreadsheets, presentations, publishing, and databases). Microsoft and/or Apple server experience a plus. Excellent oral and written communication skills and an excellent customer service attitude required as is experience in the development and delivery of technical documents. Committed to keeping abreast of technology, willingness and capacity to learn quickly. Ability to work under pressure on a number of different projects simultaneously; high commitment to team approach. People leadership skills and 1-2 years supervisory experience required.

Indiana University is an Affirmative Action/Equal Employment institution.