Electronic Document Business Analyst - PA2IT
Researches and analyzes existing business processes in order to architect large scale electronic document storage with search and retrieval solutions for Indiana University Campuses, Schools, Departments, and Auxiliary units. Coordinates the development and implementation strategy necessary to meet business requirements, University wide; and continuously enhances product and configurations to meet customer needs.
Provides technical troubleshooting and analysis to resolve more complex issues; and collaborates with customer on implementation and ensures solution is made available for future troubleshooting and analysis. Analyzes customer requests and support issues to provide feedback into long-term development changes; and works with the vendor.s engineering support to resolve issues. Assists overall project team to refine processes; creates uniform documentation and presentation materials; and participates in program and system integration testing/reporting.
REQUIRED: Bachelor's degree in analytic or computer-related field and one year of experience working in higher education student systems.
Combinations of related education and experience may be considered.
Demonstrable experience in analyzing complex problems and producing concrete, actionable solutions; and experience in resolving highly complex integration issues involving multiple technologies and business areas. Demonstrated knowledge of unit and/or Central office business and administrative processes or relevant higher education experience. Successful experience with business analysis, process mapping, and design of complex systems and processes.
Excellent interpersonal, listening and communication skills, written and oral including ability to interpret complex environments and communicate with customers from both technical and non-technical backgrounds. Demonstrated technical, analytical, and problem solving skills to take business requirements and abstract them into models and concepts. Effective time management skills with an ability to deliver consistently high quality work even in the face of changing priorities; and ability to work collaboratively and strategically within a diverse environment.
Note: This position is funded for two years with the potential for renewal.
Indiana University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation or identity, national origin, disability status, or protected veteran status. This institution is also a provider of ADA services.