The following position reporting to Momi Ford, Manager, Support Center is being posted externally. If interested, you must apply online at https://jobs.iu.edu/
Refer to job number #11854.

Computer Coordinator - SS0H

Description and Responsibilities:

Provides technical assistance to faculty, staff, and students from all IU campuses via phone, email, chat and walk-in, for UITS centralized services including but not limited to: Oncourse, OneStart, IU List, Account Management System, and networks. Provides immediate expert support for instructors and students using Oncourse, IU's online collaboration and learning environment; maintains expertise regarding UITS central systems as they change and are upgraded over time; and updates technical articles in the IU Knowledge Base.

Assists with administrative tasks relating to IT accounts; Follows UITS Change Management proceedings and summarizes/reports information to the Support Center; communicates with the Operations and Networking teams, application owners, system administrators, and other members of the support community, in order to track, identify, and report outages; and posts and updates IT Notices.

Qualifications:
REQUIRED: Associate degree in computer science, computer systems technology, or a closely related field and one year of computing support experience.

Directly related work experience may be substituted at a ratio of two years of progressively more responsible experience for each year of education.

One year of computing support experience required.

Applicants are required to have proven technical skills, excellent communication skills, and the ability to speak English clearly and well.

Indiana University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation or identity, national origin, disability status, or protected veteran status. This institution is also a provider of ADA services