Indiana University

OVPIT/UITS 
Human Resources

The following position reporting to Momi Ford, Manager, Support Center, is being posted externally. If interested, you must apply online at https://jobs.iu.edu/
Refer to job number #11894

Computer Assistant - SS0E (Two positions available)

Provides a wide range of tier 1 technical consulting to faculty, staff and students of the IU-supported community; and resolves entry-level problems which encompass all service areas within UITS and university-wide systems. As necessary, refers higher level problems to the appropriate supervisors and tier 2 staff; and provides technical support to applications for client support to faculty, students and staff. Documents and tracks calls received, and follows up with clients until a satisfactory resolution is reached; and updates internal and external knowledgebase documentation.

Qualifications:
REQUIRED: High school diploma or GED and one year computer related experience.

Directly related work experience may be substituted at a ratio of two years of progressively more responsible experience for each year of education.

Knowledge of computers and a wide variety of software applications; demonstrated experience and understanding of computer operating systems; and basic knowledge of Windows and Mac desktops and Microsoft Office Suite.

Excellent problem solving and organizational skills; and good communication, customer service, and training skills including ability to work well with a wide range of people

Preferred: Familiarity with Indiana University central systems: Email, Oncourse, OneStart, IU List, networking, etc.

Indiana University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation or identity, national origin, disability status, or protected veteran status. This institution is also a provider of ADA services.