Indiana University

OVPIT/UITS Human Resources

The following position reporting to Mark Russell, Manager of Classroom Technology Services is being posted to University employees onlyexternally. If interested, you must apply online at https://jobs.iu.edu/
Refer to job number #9491.

Classroom Technology Support Specialist - TE09

Description and Responsibilities:

Under minimal supervision, provide a variety of tasks related to the provision of support to classroom technology users. Serve as technology coordinator and team member to ensure maximum access to and functionality of the teaching and learning environment provided in general purpose technology classrooms. Monitors and reports on status of equipment malfunctions and other problems. Installs, troubleshoots, and repairs classroom technology and hardware upgrades. Supports both Windows and Macintosh applications and OS, as well as video conferencing systems. Train faculty and departmental support providers on the operation of computers and other electronic equipment. Maintain databases and documentation on classrooms and classroom technology. Responsible for inventory tracking, trouble-shooting, solicit feedback, make recommendations, and assist with marketing new technologies as they become available.

Qualifications:

Associates degree in computer science, or a closely related field. Directly related work experience may be substituted at a ratio of two years of progressively more responsible experience for each year of education lacking. Bachelor degree in communication or media-related field preferred. At least one year of work experience in a user support environment is required. Prefer that some of the experience be in computing (both Intel and Macintosh). 2 years experience preferred.

Required: Knowledge of Windows and Mac OS and familiarity with a wide range of software applications; Knowledgeable with the functionality and operation of multimedia and classroom equipment. Highly motivated, customer service oriented, with excellent interpersonal, communication, and multiple project management skills. Ability to work independently and as a member of a team essential.

A person in this position would be expected to demonstrate the ability to work under pressure with little supervision, prioritize tasks, and multi-task. Able to interact with people with varying degree of technical knowledge. Individual must keep current with new hardware and software developments.

Indiana University is an Affirmative Action/Equal Employment institution.