Indiana University

OVPIT/UITS Human Resources

The following position reporting to Beverly Teach, Manager of Classroom Technology Services is being posted externally. If interested, you must apply online at https://jobs.iu.edu/
Refer to job number #11164.

Classroom Technology Support Specialist - SS0H

Description and Responsibilities:

Performs a variety of tasks related to the provision of support to classroom technology users; serves as technology coordinator and team member to ensure maximum access to and functionality of the teaching and learning environment provided in general purpose technology classrooms. Monitors and reports on status of equipment malfunctions and other problems; installs, troubleshoots, and repairs classroom technology and hardware upgrades; supports both Windows and Macintosh applications and OS, as well as video conferencing systems; and trains faculty and departmental support providers on the operation of computers and other electronic equipment. Maintains databases and documentation on classrooms and classroom technology; responsible for inventory tracking, trouble-shooting, soliciting feedback, making recommendations, and assisting with marketing new technologies as they become available; and develops and maintains complex databases.

Qualifications:
REQUIRED: Associate's degree in computer science or a closely related field and one year experience working with a computer networks, Macintosh and Intel, and network configurations, database, hardware, software, and web technology.

Directly related work experience may be substituted at a ratio of two years of progressively more responsible experience for each year of education

Demonstrated experience providing excellent customer service; ability to work independently and as a member of a team; and strong interpersonal skills and work effectively with a wide range of people. Demonstrated ability to work under pressure with little supervision, prioritize tasks, and multi-task; and good writing and communication skills.

Preferred: Bachelor degree in communication or media-related field; two years office experience.

Indiana University is an Affirmative Action/Equal Employment institution.