Indiana University

OVPIT/UITS 
Human Resources

The following position reporting to Kaye Davidson, Manager, Contact Center is being posted externally. If interested, you must apply online at
Refer to job number #11853.

Contact Center Attendant/Agent - SS0C

Provides tier 1 support for incoming and outbound calls for high quality Contact Center. Formats, enters, and retrieves computerized data essential to the overall processing and evaluation of calls, emails and Instant Messages (IM); and evaluates and determines escalation of contacts based on data analysis. Offers advice and input to the customer related to information and directives essential to daily operations; mentors and assists with training of staff as required; and provides relief for supervisor as needed.

Qualifications:
REQUIRED: High school diploma or GED and one year of switchboard experience.

Excellent oral, written, and listening skills including ability to speak clearly and concisely; and strong skills in using correct grammar and punctuation. Ability to deliver consistently high quality work and adjust easily to changing business practices; and exceptional customer service skills. Good organization skills including excellent attention to detail; proven computer skills; and ability to be self-motivated with a team player attitude.

Preferred: Post-high school course work; ability to speak one or more languages.

Shift: Monday through Friday 8:00 am to 4:30pm. Management reserves the right to adjust work hours as needed.

Indiana University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation or identity, national origin, disability status, or protected veteran status. This institution is also a provider of ADA services.