University Information Technology Services 
FY 2011-12
Indiana University Bloomington and Indiana University Purdue University Indianapolis1
IT Usage
High performance computing (HPC) accounts:   10,584
HPC CPU (central processing units) hours:   11,586,962
HPC batch jobs submitted:  2,077,411
Files in High Performance File Systems attached to central HPC resources: 255,918,032
Storage used by High Performance File Systems: 718  TB
Storage capacity of High Performance File Systems: 1,404  TB (PB)
Estimated number of personally owned desktop/notebook computers:   137,012
Number of users of IU's online course management system, Oncourse CL: 171,659
Support Center consulting contacts
Total Online Consulting Contacts: 29,463,463
   Online Support page views: 8,848,000
   Online Knowledge Base page views: 20,546,550
Phone:   107,865
Email:   37,148
Walk-in:  30,418
Live chat:   31,765
Total users of training services:
   Participants in STEPS hands-on classroom workshops: 15,421
   Users of eLearning courses:
   Accesses of STEPS workshop materials for self-study: 292,723
   Downloads of free online tutorials: 374,369
1 All numbers represent totals for IUB and IUPUI combined; percentages are averages.