define performance standards

Common standards applicable to everyone in a particular group

There may be a set of common standards and behaviors that are expected from everyone. For example, all supervisors may be expected to perform similarly around several functions, or everyone in the unit will be held to the same standards around teamwork, customer service, etc. In cases like this, you might want to make a list of the common standards that apply and attach to each individual's performance management plan.



  • communicates a vision of the future and moves self and others toward it through shared goal setting
  • influences others to accomplish/achieve desired goals
  • guides others through change
  • adapts style to the situation and the person
  • obtains commitment and cooperation from others
  • maintains open communication
  • fosters an environment that encourages innovation, risk taking, ownership , learning and growth in others
  • utilizes skills and abilities of others effectively
  • delegates responsibilities appropriately
  • provides an environment of motivation
  • manages performance of staff

Team Orientation

  • works effectively with others
  • actively contributes to the achievement of group and organizational goals
  • accepts shared responsibility and ownership of projects
  • maintains open communication among team members
  • utilizes strengths of individuals within group to the benefit of the team

Innovation/ Creativity        

  • develops and implements ideas, products or solutions to achieve goals
  • seeks and provides unique/different perspectives to opportunities
  • supports risk taking and encourages innovation in others

Customer Service

  • projects a customer orientation – is customer focused
  • assumes ownership and responsibility for the needs of the customer
  • makes effective decisions, balancing organizational needs and customer needs

Problem Solving/ Decision Making

  • analyzes and solves problems within realistic time frames
  • makes timely and effective decisions on the basis of available information
  • involves the appropriate people in defining and resolving a problem
  • supports decision with facts and rationale

Interpersonal Communication

  • listens actively to others
  • asks appropriate questions for clarification
  • gives and receives feedback
  • is aware of own and other's communication style and makes adjustments as necessary
  • encourages and is receptive to suggestions and solutions from others
  • recognizes and manages conflict effectively


  • effectively adjusts behavior and modifies strategies when confronted with changing, uncertain or unstructured situations
  • adapts to change without loss of effectiveness
  • deals effectively with ambiguity
  • acquires new knowledge/skills to meet changing demands

Performance Management

  • makes appropriate hires; trains and coaches toward full performance
  • identifies and communicates major job duties and performance standards
  • facilitates and encourages two-way communication regarding responsibilities, expectations, goals and performance
  • provides ongoing, balanced feedback on performance
  • distinguishes between good and poor performance and acts accordingly