2018-19 ETC Schedule & Requirements

On this page: Schedule | Attendance Requirement | Additional Elective/UITS Requirement


September 11, 2018: Introduction/Psychogeometrics

Instructors: Wendy Cornwell and Martie Adler
8:30 am -12:00 pm
Poplars Building, Room W100

The purpose of ETC is to provide training that will allow you to improve your job effectiveness. And effectiveness on the job is linked to interpersonal skills as much as it is to technical skills. In this first session, participants will self-evaluate and challenge their ability to empathize, communicate, and build relationships with co-workers holding a diversity of personality styles.
In this session, participants will:

  • discover factors in the workplace that contribute to effectiveness
  • recognize behavioral preferences among  five  different personality types
  • identify areas for professional and personal improvement
  • create action plans and SMART goals

September 25, 2018: Managing Multiple Priorities

Instructor: Chera Finkbiner
8:30 am -11:30 am
Poplars Building, Room W100

In our environment, we have an ever increasing number of projects. Each project seems to be a top priority and each top priority project seems to have a critical deadline. No wonder it is difficult, even nerve-wracking, to determine what to do, when, and in which order.

In this seminar, you will learn and practice:

  • How to know what to do when everything is important;
  • How to handle multiple priorities;
  • How to identify and cut out time-wasting activities;
  • How to organize for efficiency and effectiveness; and
  • How to handle the pressures of juggling people, paper, and priorities.

October 8, 2018: Career Development

Instructor: Lisa Hamilton from the Career Development Center
8:30 am -11:30 am
Poplars Building, Room W100

Today's work culture calls for dynamic and successful strategies in managing our own careers. Explore the many models and choices available for self-assessment and job satisfaction.
Participants will:

  • identify interests, values and skills that transfer across jobs and career changes;
  • participate in owning career planning for self-management in work and family;
  • have access to resources and guides for defining their jobs, their concepts of success and failure, and their strength and weaknesses; incorporate the core concepts of being resilient in each of our careers

October 23, 2018: Professionalism & Building Relationships

Instructor: Lita M. Pener
8:30 am -11:30 am
Poplars Building, Room W100

Building rapport and demonstrating professionalism are critical skills: a) to building relationships with others quickly, b) to gaining the trust and confidence of colleagues, customers, and your boss, c) to ensure effective communication is delivered and received, and d) to your own personal workplace success.
Specifically, in this seminar you will learn about the:

  • methods of rapport building, such as mirroring, reciprocity, and commonality
  • importance of first impressions and what they can do to enhance workplace relationships
  • essentials for maintaining rapport even in the most challenging situations
  • identifying characteristics of professionalism and how they contribute to building successful relationships and workplace success

November 13, 2018: Effective Communication

Instructor: Amy Batule
8:30 am -11:30 am
Poplars Building, Room W100

This session participants will learn:

  • The factors that contribute to effective communication
  • Different communication styles and their impact in the work environment
  • The importance of active listening

December 4, 2018: Wellness in the Workplace

Instructor: Chris Arvin
8:30 am -11:30 am
Poplars Building, Room W100

We all want to feel our best, but often find it difficult to come up with a plan that works for us. This workshop will identify the essential elements of wellness and explore ways to make it happen.

In this session you will learn:

  • what levels of exercise are appropriate for you and your lifestyle;
  • your biggest barriers to fitness and most effective tools to overcome them;
  • some basic stretching you can do at your work area;
  • the elements of good nutrition;
  • how to recognize marketing food promises that are too good to be true;
  • ways to make eating on the go healthy and convenient;
  • practices of environment control both at work and at home.

December 18, 2018: Valuing Differences

Instructor: Lita M. Pener
8:30 am -11:30 am
Poplars Building, Room W100

The strength of a team comes from having, respecting, and utilizing the different perspectives each member brings. Doing so enables team members to feel valued for the contributions they make. In this session, you’ll learn about those differences, as well as what you can do to cultivate them and promote greater engagement.

January 15, 2019: Stress Management

Instructor: Martie Adler
8:30 am -11:30 am
Poplars Building, Room W100

Participants will:

  • understand the meaning of stress;
  • determine the major sources of stress one has on the job;
  • use strategies and a system to manage stress on a daily basis;
  • understand the impact of not managing stress effectively;
  • apply effective stress management principles.

January 29, 2019: Emotional Intelligence

Instructor: Catherine Matthews
8:30 am -11:30 am
Poplars Building, Room W100

Emotions matter in the workplace in establishing and managing work relationships, leading and working with teams, coping and managing change, and resolving conflicts. This workshop is designed to introduce the critical competency of Emotional Intelligence and its four dimensions: self-awareness, self-regulation, social awareness, and relationship management. Participants will explore the concept of emotional intelligence, recognize how emotions impact relationship building and leadership, and explore strategies for improving workplace emotional intelligence.

February 12, 2019: IU Retirement Plans/Financial Wellness

Instructor: Michael Goss and Phil Schuman
8:30 am -11:30 am
Poplars Building, Room W100

IU-sponsored retirement plans are participant-directed plans that allow participants to select investments from a variety of investment options. This training session will provide information about the investment options in the IU retirement plans.

Topics for the training session include:

  • Participant-directed retirement plans;
  • Available investment options in the IU-sponsored retirement plans; and
  • Strategies to assist with managing participant-directed retirement plans.

February 26, 2019: Having Difficult Conversations

Instructor: Catherine Matthews
8:30 am -11:30 am
Poplars Building, Room W100

Having a difficult conversation is, well, difficult, but it's an essential leadership skill for good relationships and the growth and development of good teams--whether at work, in volunteer life, or in personal relationships. This session will address the reasons we avoid difficult conversations, teach you techniques for having those conversations, and provide you with opportunities to practice.

March 5, 2019: Generations at Work

Instructor: Amy Batule
8:30 am -11:30 am
Poplars Building, Room W100

Currently, there are potentially five generations in the workplace. Each generation has its own work ethic, values, norms, methods and motivations. Attend this session and learn how to work effectively within and between generations.

Specifically we will focus on:

  • Understanding the differences between generations
  • Potential areas where these differences may impact or cause conflict at work
  • How to use this information to assist in building a more inclusive work environment

March 19, 2019: Dancing with Change

Instructor: Martie Adler
8:30 am -11:30 am
Poplars Building, Room W100

This session offers a different way to look at dealing with and managing change. You will learn about moving through the challenges you face every day with a different perspective and insight. And you will be given tools and a model that can assist you in a response to change that serves you and the organization.

April 3, 2019: Excellence in Customer Service

Instructor: Chera Finkbiner
8:30 am -11:30 am
Poplars Building, Room W100

Customer service is a component of everyone’s job, whether external or internal customers. Excellence is the intangible that sets you apart. Cultivating a service minded attitude and finding purpose in the work that you do are key to creating a culture of excellent customer service.

Participants in this workshop will gain an understanding of how to cultivate excellent customer service through finding purpose in their work. This course will help you identify:

  • The difference between service and excellence.
  • Who your customer is, their characteristics and how to deal with difficult customers.
  • What excellent service-minded attitude means and how to cultivate it.
  • Why finding purpose is important to providing excellent customer service.
  • How to find purpose in your work.

April 9, 2019: ETC Graduation Reception


Course Requirements

Attendance Requirement

Only one session may be missed without a make-up to remain eligible for the ETC Certificate of Completion. Make-up sessions are permitted. Make-up classes are to be arranged through Wendy Cornwell at or 812-855-9674.

Additional Elective/UITS Requirements

Each participant will take two additional elective courses. These may be taken through the IU Human Resources online training catalog or UITS classes.

About ETC

ETC is an 8-month training program designed for the Support Staff of Indiana University. It is beneficial for new and veteran employees who wish to improve performance and to develop themselves personally and professionally. Organization Development considers it a compliment to the program that employers from a variety of departments often request to know if a job candidate has completed ETC. ETC is an excellent opportunity to network with other colleagues from the University who share common challenges. Your combined experiences provide a wealth of information for one another.