2017-18 ETC Schedule & Requirements


September 12, 2017
Instructors: Wendy Cornwell, Martie Adler
8:30 am -12:00 pm
Poplars Building, Room W100

The purpose of ETC is to provide training that will allow you to improve your job effectiveness. And effectiveness on the job is linked to interpersonal skills as much as it is to technical skills. In this first session, participants will self-evaluate and challenge their ability to empathize, communicate, and build relationships with co-workers holding a diversity of personality styles.
In this session, participants will:

  • discover factors in the workplace that contribute to effectiveness
  • recognize behavioral preferences among  five  different personality types
  • identify areas for professional and personal improvement
  • create action plans and SMART goals

September 26, 2017
Managing Multiple Priorities
Instructor: Lita M. Pener
8:30 am -11:30 am
Poplars Building, Room W100

In our environment, we have an ever increasing number of projects. Each project seems to be a top priority and each top priority project seems to have a critical deadline. No wonder it is difficult, even nerve-wracking, to determine what to do, when, and in which order.

In this seminar, you will learn and practice:

  • How to know what to do when everything is important;
  • How to handle multiple priorities;
  • How to identify and cut out time-wasting activities;
  • How to organize for efficiency and effectiveness; and
  • How to handle the pressures of juggling people, paper, and priorities.

October 17, 2017
Career Development
Instructor: Jan Nickless
8:30 am -11:30 am
Poplars Building, Room W100

Today's work culture calls for dynamic and successful strategies in managing our own careers. Explore the many models and choices available for self-assessment and job satisfaction.
Participants will:

  • identify interests, values and skills that transfer across jobs and career changes;
  • participate in owning career planning for self-management in work and family;
  • have access to resources and guides for defining their jobs, their concepts of success and failure, and their strength and weaknesses; incorporate the core concepts of being resilient in each of our careers

October 31, 2017
Professionalism & Building Relationships

Instructor: Lita M. Pener
8:30 am -11:30 am
Poplars Building, Room W100

Building rapport and demonstrating professionalism are critical skills: a) to building relationships with others quickly, b) to gaining the trust and confidence of colleagues, customers, and your boss, c) to ensure effective communication is delivered and received, and d) to your own personal workplace success.
Specifically, in this seminar you will learn about the:

  • methods of rapport building, such as mirroring, reciprocity, and commonality
  • importance of first impressions and what they can do to enhance workplace relationships
  • essentials for maintaining rapport even in the most challenging situations
  • identifying characteristics of professionalism and how they contribute to building successful relationships and workplace success

November 14, 2017
Effective Communication

Instructor: Rocco Mazza
8:30 am -11:30 am
Poplars Building, Room W100

After this course, participants will be able to:

  • understand how one's communication style can impact the effectiveness of the communicator;
  • avoid and overcome common communication barriers;
  • learn ways to use language for clear communication, including giving verbal instructions to others. 

December 5, 2017
Wellness in the Workplace

Instructor: Chris Arvin
8:30 am -11:30 am
Poplars Building, Room W100

We all want to feel our best, but often find it difficult to come up with a plan that works for us. This workshop will identify the essential elements of wellness and explore ways to make it happen.

In this session you will learn:

  • what levels of exercise are appropriate for you and your lifestyle;
  • your biggest barriers to fitness and most effective tools to overcome them;
  • some basic stretching you can do at your work area;
  • the elements of good nutrition;
  • how to recognize marketing food promises that are too good to be true;
  • ways to make eating on the go healthy and convenient;
  • practices of environment control both at work and at home.

December 12, 2017
Eliminating Workplace Drama

Instructor: Lita M. Pener
8:30 am -11:30 am
Poplars Building, Room W100

Drama in the workplace comes in a variety of forms. The symptoms that show up may be in the form of gossip, rumors, conflict and ultimately performance. This can create an uncomfortable and unproductive work environment for everybody. Consider ways to be proactive by taking responsibility for making positive change. If your team is shackled with drama, learn how to:

  • Recognize the drama roles in the workplace
  • Rethink the way you work through problems
  • Implement changes without upsetting the workflow
  • Eliminate drama so it doesn’t create future issues

January 9, 2018
Stress Management

Instructor: Martie Adler
8:30 am -11:30 am
Poplars Building, Room W100

Participants will:

  • understand the meaning of stress;
  • determine the major sources of stress one has on the job;
  • use strategies and a system to manage stress on a daily basis;
  • understand the impact of not managing stress effectively;
  • apply effective stress management principles.

January 23, 2018
Assertiveness and Self-Esteem

Instructor: Lita M. Pener
8:30 am -11:30 am
Poplars Building, Room W100

There is a fine line between assertiveness and aggression. In this session we will focus on:

  • assertive, non-assertive and aggressive styles of behavior;
  • learning the characteristics of assertive people;
  • speaking up, setting limits and saying no;
  • practicing assertive approaches to difficult situations.

Participants will:

  • learn why high self-esteem is important as it relates to occupational success;
  • learn how self-esteem is formulated;
  • recognize cognitive distortions that impact self-esteem;
  • be able to eliminate negative self-talk;
  • practice ways to increase self-esteem.

February 6, 2018
IU Retirement Plans

Instructor: Sue Dukeman
8:30 am -11:30 am
Poplars Building, Room W100

IU-sponsored retirement plans are participant-directed plans that allow participants to select investments from a variety of investment options. This training session will provide information about the investment options in the IU retirement plans.

Topics for the training session include:

  • Participant-directed retirement plans;
  • Available investment options in the IU-sponsored retirement plans; and
  • Strategies to assist with managing participant-directed retirement plans.

February 20, 2018
Managing Conflict

Instructor: Rocco Mazza
8:30 am -11:30 am
Poplars Building, Room W100

Conflict is an inevitable part of life. Yet, many of us de-test conflict because of poor past experiences -- hurt feelings, wounded relationships, tension permeating the office. In this seminar we will learn how to:

  • mentally prepare for confrontation;
  • hear others out when they are angry with us;
  • express ourselves even in our angriest moments.

March 6, 2018
Communicating Across Generations

Instructor: Deb Dunbar
8:30 am -11:30 am
Poplars Building, Room W100

Currently, there are five generations in the workplace. Each generation is comprised of individuals who have a lot in common. Each has its own work ethic, values, norms, methods, and motivations. Attend this session and learn how to work effectively within and between generations.

Specifically we will focus on:

  • understanding the difference between generations;
  • exploring why there is so much confusion between the generations;
  • how to work effectively across generations.

March 20, 2018
Dancing with Change

Instructor: Martie Adler
8:30 am -11:30 am
Poplars Building, Room W100

This session offers a different way to look at dealing with and managing change. You will learn about moving through the challenges you face every day with a different perspective and insight. And you will be given tools and a model that can assist you in a response to change that serves you and the organization.

April 3, 2018
Delivering Great Customer Service

Instructor: Rocco Mazza
8:30 am -11:30 am
Poplars Building, Room W100

This session will discuss the four key principles that will keep your customers happy.

  • Service
  • Attitude
  • Consistency
  • Teamwork

We will also identify your primary customers and determine their expectations. Then, we can creatively explore the opportunities for improvement. 

April 10, 2018
ETC Graduation Reception


Attendance Requirement

Only one session may be missed without a make-up to remain eligible for the ETC Certificate of Completion. Make-up sessions are permitted. Make-up classes are to be arranged through Wendy Cornwell at or 812-855-9674.

Additional Elective/UITS Requirements

Each participant will take two additional elective courses. These may be taken through the online training catalog or UITS.

Follow us on Facebook – (Optional)

Indiana University Bloomington Human Resources facebook page. Post a comment about a class you attended, about the facilitator you had or anything you learned from the training you received.  Take a picture of you or a few class members and post.