Bloomington Support Staff Job Specs
Job Title and Grade: Financial Aid Assistant Senior / SSOF
Job Code: 002245
This is clerical and administrative work performing a variety of non-routine tasks related to the processing and maintenance of student financial aid records.
Characteristic Duties and Responsibilities
Serves as information resource to students, potential students, and their families; explains the policies and procedures involved in applying for financial aid.
Processes and monitors files for applications and awards; updates as necessary for accuracy and completeness; ensures compliance with state and federal regulations.
Responds to mail, phone, and in-person inquiries from applicants regarding status of application; notifies applicant of final decision.
Develops and updates written informational materials regarding the policies and procedures involving in applying for financial aid.
Monitors financial aid accounts on a continuing basis.
Serves as liaison for department to other parts of the university; exchanges information and coordinates activities.
Compiles data for use in any required reports.
Provides training and technical guidance to part time student employees and to new employees.
Provides administrative and clerical support to department staff including word processing and scheduling.
Knowledge, Skills, and Abilities
Knowledge of computer and database/word processing programs.
Knowledge of standard office procedures and equipment.
Good communications skills.
Ability to work with a wide range of people.
Ability to maintain confidentiality.
Ability to accurately and efficiently review and process detailed information.
Education: High school diploma or GED.
Experience: Two years of office experience.
The intent of this job specification is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this specification.