Bloomington Support Staff Job Specs
Job Title and Grade: Record Services Representative / SSOF
Job Code: 002227
This is clerical and administrative work performing a variety of routine and non-routine tasks related to the maintenance and dissemination of information regarding student records and accounts.
Characteristic Duties and Responsibilities
Interprets and explains a wide range of University and governmental policies and procedures involving official records and student loans to students, faculty, parents, and the general public.
Processes and maintains official records; answers specific questions regarding them; ensures that records are accurate and complete; and investigates and resolves any questions or discrepancies.
Processes, approves, and issues short term loans and/or official documents including transcripts, student loan deferments, and insurance forms after determining student eligibility.
Responds to 3rd party requests for information; determines appropriateness of release of information under well established University and Federal policies; transmits information, if appropriate.
Distributes and collects forms from "walk-in" clients; sets up staff appointments, if needed.
Provides technical direction to any part-time student support staff.
Monitors any changes to student files; up-dates as new information is received.
Responds to student inquiries regarding status of account.
Knowledge, Skills, and Abilities
Knowledge of computers and database/word processing software.
Familiarity with standard office procedures and equipment.
Good Communications skills.
Ability to work with wide range of people.
Ability to handle stress and fast paced environment.
Ability to maintain confidentiality.
Ability to handle several tasks simultaneously.
Education: High school diploma or GED.
Experience: Two years office experience.
The intent of this job specification is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this specification.