Bloomington Support Staff Job Specs
GENERAL OFFICE SERVICES
Job Title and Grade: Customer Services Assistant Senior / SS0D
Job Code: 002216
This is clerical and administrative work performing a variety of routine and non-routine tasks related to sales and/or requests for services, products or equipment and the processing of paperwork involved in associated financial transactions.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
Investigates and resolves customer inquires and complaints involving transactions, merchandise, services or equipment; prepares documents to correct any errors and issues appropriate compensation; prepares, analyzes, and interprets regular reports related to inquires, sales and complaints.
Receives requests and responds to inquiries for services, products, or equipment and assists customers with purchases/acquisitions.
Performs basic bookkeeping operations; receives fees/payments, process transactions and financial documents; prepares information for entry into centralized system; audit invoices; reconciles customer accounts.
Reviews documents and reports to ensure compliance with policies and procedures;
Assists in instructing and training staff in procedures and systems used by department.
Researches change of addresses to ensure accurate mailing of materials.
Maintains and monitor stock and/or equipment.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of computer and spreadsheet/database software.
Familiarity with standard office procedures and equipment.
Good communications skills.
Ability to perform standard math calculations.
Money handling skills.
Ability to work well with a wide range of people.
Ability to apply guidelines to different situations.
Education: High school diploma or GED
Experience: Six months sales, retail or other customer service experience
The intent of this job specification is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this specification.