Bloomington Support Staff Job Specs

Job Title and Grade: HR Transaction Specialist / SSOG

Job Code: 002267

Date: 05/04

Job Purpose

This is specialized work performing a variety of complex administrative and clerical tasks related to the preparation, storage, and audit of the University's central human resource data, data systems, documents, and reports. Work is performed in the central human resource office and includes the maintenance of personnel and benefit records and associated policy and plan documents. Provide customer service and advising associated with these transactions.  Provide trouble-shooting for their associated transactions

Characteristic Duties and Responsibilities

Serves as subject matter expert and resource to campuses and departments regarding transactions, procedures, and policies related to a central systems human resources transaction processing area. Provides guidance and direction to staff regarding associated policies and procedures; trains new staff in other departments in correct processing of personnel/benefit transactions and related supporting documentation; serves as resource on problem issues; responds to information requests and inquiries.  

Processes documents into the University's central computing (on-line) information systems; verifies that information is correct; oversees routing and approval of transactions and resolves all discrepancies.

Monitors and analyzes personnel/benefit transactions to ensure adherence to established University guidelines and related federal and/or state regulations. Determines variations from established policy and executes appropriate exceptions regarding personnel and/or benefit transactions; researches and recommends solutions and alternatives to such transactions.

Responds to inquiries from employees and vendors regarding procedures and transaction status; provides assistance to employees with enrollment and claim problems; investigates and resolves problems.

Audits various on-line transactions to ensure compliance with University policies and procedures; reconciles benefit and vendor account data and transactions (university-internal and vendor-external); investigates and resolves any discrepancies in documents.

Maintains records of transactions; compiles and collates data on transactions; prepares reports.

Researches and authorizes payment/reimbursement/refund requests, performs billing/payment transactions, and verifies eligibility.

Knowledge, Skills, and Abilities

Knowledge of human resources and/or benefits, associated programs, and procedures.

Knowledge of computer and word processing/database software.

Familiarity with standard office equipment and procedures.

Ability to communicate effectively verbally and in writing.

Problem solving skills.

Minimum Requirements

Education: High school diploma or GED.

Experience: Three years of office experience in human resources, benefits, or personnel administration.

The intent of this job specification is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.  Employees may be requested to perform job-related tasks other than those specifically presented in this specification.