Bloomington Support Staff Job Specs
BUSINESS/FINANCIAL/ADMINISTRATIVE SUPPORT

Job Title and Grade: HR Program Specialist / SSOF

Job Code: 003905

Date: 12/05


Job Purpose

This is specialized work performing a variety of complex administrative and clerical tasks related to the delivery of a human resource program(s) to internal and external customers. Work typically encompasses one or more program areas such as benefit administration, employee relations, classification, compensation, grievances and recruitment. Work includes the clarification of policies, procedures, and/or state or federal law.

Characteristic Duties and Responsibilities

Serves as subject matter support and resource to campuses and departments related to one or more HR/benefit program areas. Provides guidance and direction regarding associated policies and procedures; serves as resource on problem issues; responds to information requests and inquiries, provides expert support in the administration of university plans and/or policies.

Performs general research and analysis of information of matters relating to assigned program area. Develops and maintains complex files and databases in support of these activities, tracks information, designs and provides reports as needed. Collates data to update reports.

Responds to requests for information regarding the assigned program area; provides information and guidance in response to inquiries, provides policy clarification; recognizes multiple dimensions of a situation that may require the involvement of another functional area, and attains resolution.

Uses University systems, such as HRMS and the IUIE, to retrieve data. Uses retrieved data to respond to requests, conduct necessary research, and complete reports. Verifies the accuracy of data and information used or generated by program; resolves any discrepancies or problems.

Monitors and analyzes personnel/benefit activities, as requested, to ensure adherence to established University guidelines and related federal and/or state regulations.

Knowledge, Skills, and Abilities

Knowledge of human resources and/or benefits, associated programs, and procedures.

Knowledge of computer and word processing/database software.

Familiarity with standard office equipment and procedures.

Ability to communicate effectively verbally and in writing.

Problem solving skills.

Minimum Requirements

Education: High school diploma or GED.

Experience: Two years of office experience in human resources, benefits, or personnel administration.



The intent of this job specification is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this specification.