Bloomington Support Staff Job Specs
Job Title and Grade: Human Resources Program Associate / SSOG
Job Code: 002261
This is specialized work performing a variety of complex administrative and clerical tasks related to the delivery of specialized human resource programs to internal and external customers. Work encompasses more than one program area such as employee relations, FMLA, classification, and compensation. Work is performed in the central human resource office and includes the clarification of policies, procedures, and/or state or federal law.
Characteristic Duties and Responsibilities
Serves as subject matter expert and resource to campuses and departments related to a specific program area. Provides guidance and direction to all levels of staff regarding associated policies and procedures; trains new staff in other departments in correct processing of certain types of classification/termination transactions and related supporting documentation; attains resolution on problem issues; responds to information requests and inquiries.
Monitors and analyzes specific types of classification/termination transactions to ensure adherence to established University guidelines and related federal and/or state regulations. Determines variations from established policy and executes appropriate exceptions regarding certain types of classification/personnel transactions; researches and recommends solutions and alternatives to such transactions.
Processes documents into the University’s central computing (on-line) information systems; verifies that information is correct; approves transactions and resolves all discrepancies.
Audits various transactions to ensure compliance with University policies and procedures and/or state or federal law; investigates and resolves any discrepancies in documents.
Responds to requests for information regarding the specialized program area; provides information and guidance in response to inquiries, provides policy clarification; recognizes multiple dimensions of a situation that may require the involvement of another functional area, and attains resolution.
Performs general research and analysis of information of matters related to specialized program area. Develops and maintains complex files and databases in support of these activities, tracks information, designs and provides reports as needed. Collates data to update reports.
Uses University systems, such as HRMS and the IUIE, to retrieve data. Uses retrieved data to respond to requests, conduct necessary research to determine eligibility for actions such as rehire, FMLA, and step pay increases, and complete reports. Verifies the accuracy of data and information used or generated by program; resolves any discrepancies or problems.
Knowledge, Skills, and Abilities
Knowledge of human resources, associated programs, and procedures.
Knowledge of computer and word processing/database software.
Problem Solving Skills
Ability to communicate effectively verbally and in writing.
Ability to listen and ascertain the needs of customers.
Ability to find and communicate accurate information concerning process, policies, and procedures to customers.
Ability to respond to customers tactfully and courteously.
Education: High school diploma or GED.
Experience: Three years of specialized experience in human resources.
The intent of this job specification is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this specification.