Bloomington Support Staff Job Specs
JOB TITLE AND GRADE: Campus Police Dispatcher / SS0G
JOB CODE: 001930
DATE: March 2010
Performs tasks of police dispatcher related to the receiving, evaluating, assigning, and processing of requests for service.
Characteristic Duties and Responsibilities
Answers calls for service and complaints from various sources that involve fire, accident, disturbances and criminal activities; sources include telephone, radio, computer systems, security and fire alarm systems and personal contact; transmits data to the appropriate individuals, departments or agencies.
Evaluates fire and security alarm activations and dispatches emergency responders. Recognizes alarm malfunctions and initiates corrective actions.
Determines nature, location and priority of emergencies and enters information into computer aided dispatch system.
Monitors various University departmental and other public safety agency’s communications systems and dispatches officers.
Retrieves and enters data into department’s records management system; accesses state and federal crime files through the Indiana Data and Communication system (IDACS) and the National Crime Information Center (NCIC).
Instructs part time employees in procedures and operation of the communications center.
Knowledge, Skills, and Abilities
Ability to work effectively in stressful and emergency situations and to communicate detailed information.
Ability to operate office and communications equipment.
Ability to multi-task or perform two or more functions simultaneously.
Ability to analyze situations quickly and objectively and to determine an appropriate course of action.
Ability to communicate clearly and concisely with people from a wide variety of backgrounds and cultures.
Education: High school diploma or GED. Ability to acquire and maintain IDACS/NCIC (Indiana Data and Communication system/ National Crime Information Center) certification within six months of employment.
The intent of this job specification is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this specification.