Bloomington Support Staff Job Specs
Job Title and Grade: Hotel Clerk / SSOD
Job Code: 002324
This is clerical work performing a variety of administrative tasks related to the operation of a hotel front desk.
Characteristic Duties and Responsibilities
Staffs front desk for hotel facility; checks-in guests; collects and posts fees; processes payments; posts charges; provides requested information and directions to guests.
Reconciles cash receipts and cash ledgers; audits billing against accounts receivable; counts and verifies working cash fund at beginning and end of each shift.
Collects fees for and records movie rentals; monitors fax machine; sends and receives faxes; collects payments for faxes; sells visitor parking permits; issues safety deposit boxes; processes all fees and payments.
Oversees and coordinates activities of support staff including: other front desk personnel, telephone reservations staff, switchboard operators, concession and parking lot staff, and bell-persons.
Assists in training of support staff; monitors work of support staff; serves as resource on questions regarding policies and procedures.
Monitors out-of-order rooms; refers maintenance problems to housekeeping or maintenance staff.
Acts as liaison to guests regarding problems or complaints with accommodations.
Maintains departmental records; prepares reports based on records.
Knowledge, Skills, and Abilities
Knowledge of computer and appropriate software.
Familiarity with standard office equipment and procedures.
Good customer service skills.
Good communication skills
Good organization skills.
Education: High school diploma or GED.
Experience: One year customer service experience.
The intent of this job specification is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this specification.