Bloomington Support Staff Job Specs
Job Title and Grade: Dispatcher / SSOE
Job Code: 002297
This is clerical work performing a variety of non-routine tasks related to the receiving, evaluating, assigning, and processing of requests for service.
Characteristic Duties and Responsibilities
Answers and evaluates calls for service; determines precise problem and appropriate personnel to contact to respond to problem.
Dispatches appropriate personnel to site by either phone or radio according to urgency of situation.
Monitors two-way radio communication for requests for information or assistance; maintains paging system.
Enters all work requests into computer; determines correct account number and or work order, generates a service request, and distributes to correct division.
Provides customer service by answering inquiries or directing them to appropriate person.
Monitors all work orders to ensure successful completion in a timely manner.
Sorts and mails confirmation of Service Request to customer.
Maintains records of work requests, radio numbers, pager numbers, work orders, tools, truck delivery tickets and all other information needed for efficient service; prepares regular reports based on these records.
Receives all items ordered by Halls of Residence; verifies accuracy of shipment; maintains files on purchases; inspects invoices to ensure they have proper information and signatures; copies them and forward for review.
Knowledge, Skills, and Abilities
Knowledge of various crafts.
Knowledge of physical plant facilities and locations.
Basic office skills and computer literacy.
Good communications skills.
Ability to handle multiple tasks and deadline pressure.
Education: High school diploma or GED.
Experience: One year customer service experience.
The intent of this job specification is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this specification.