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Childcare and Eldercare Resources

On this page: Care.com Membership | Backup care

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Care.com Membership

IU employees have access to Care.com, a resource for finding and hiring pre-screened caregivers and care companies in these areas:

As an additional service, Backup Care can help families find last-minute care providers at a reduced cost when normal care arrangements are disrupted.

The Care.com web site features an array of informational topics ranging from advice on how much to pay a sitter and tutoring options for a child to tips for hiring a live-in nurse.






Establish an account to access info and services   View thousands of profiles and background info   “Talk” with caregivers online, interview, and hire


Already have a Care.com account?

Dial 855-781-1303 and select prompt 4 to speak to a care rep. Your account will be moved to the IU employer group and you will enjoy premium access at no cost.


Information contained in provider profiles can be verified by background check companies sub-contracted by Care.com. Preliminary background checks are at no cost to the employee. Information based on reviews and ratings is also available, with the ability to provide one's own review and rating.

The well-being of IU employees and their families is of the highest priority. The Care.com web site offers an extensive Safety Center of information, tips, and tools to help evaluate risk and stay savvy about safety; for example, how to make smart decisions when searching for a caregiver.


Locating a caregiver starts by creating an online account to access the network of individual providers. After entering search criteria, a page will be returned with descriptions of pre-screened providers and their services.

Employees can also post their own unique “help needed” listing. 

Profiles of providers contain the following types of information:


Finding individual caregivers is the same as with childcare—use search criteria to find descriptions of pre-screened providers and their services.

Additional services are available through consultations with certified Senior Care Advisors:


Find help for home and pets, too. Search Care.com for:

This program is available to all full-time Academic and Staff employees, IU Residents, eligible Graduate Appointees and Fellowship Recipients, and Retirees. Services are available nationally, so for those out of state, resources and referrals are location specific. 

Backup Care from Care.com


Backup Care can help families find last-minute care providers at a reduced cost.

What is the Backup Care benefit?

Register for backup care at Care.com

Each IU employee can request up to 15 days of child or adult care per year with copays of $6/hour for in-home care (4 hour minimum) or $15 a day for each child or adult in a local, participating care center.

To use this benefit all you need to do is register and request care. Only 2 hours advance notice is needed to arrange care.

Who is eligible?

To be eligible you must be a full-time Academic or Staff employee, Medical Resident, or an eligible Graduate Appointee or Fellowship Recipient at Indiana University.

How do I register?

Don't wait until you need care. Sign up now at iu.care.com. Registration for Backup Care is separate from, and addition to, Care.com premium membership services for finding caregivers. An employee ID is required.

How do I request Backup Care once I’ve registered?

Request Backup child care online or by telephone at least 2 hours prior to needing care.


Select "Backup Child Care for Children" on the iu.care.com menu page and submit your information and request. Care.com will identify a caregiver who meets your needs and then call you to tell you about the caregiver. The caregiver will follow up with you to confirm details of the appointment.


Call 855-781-1303 during Care.com in-call hours. All times below are EST.
     Monday through Thursday 7 a.m. to 8 p.m.
     Friday 7 a.m. to 5 p.m.
     Sunday 5 p.m. to 8 p.m. (for care needed on Monday)

Are Backup Care providers qualified and safe?

Care.com puts all providers through an extensive screening process including identity, references, and knowledge and experience. References are always checked by phone. Backup care specialists verify identity and check criminal records and National Sex Offender Public Registry. Candidates are then oriented on agency rules, procedures, and expectations. Once a caregiver joins the network, Care.com Backup care specialists follow up with clients by email or phone after each job the caregiver completes to ensure that the caregiver has maintained high standards of care


For additional questions contact Care.com at 855-781-1303 or email .