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Backup Care from Care.com


Life can be unpredictable due to school closings, vacations, and care provider illness. When normal child care, adult care, or school arrangements are disrupted, or when a child is mildly ill, Backup Care can help families find last-minute care providers at a reduced cost.

What is the Backup Care benefit?

Register for backup care at Care.com

Each IU employee can request up to 15 days of child or adult care per year with co-pays of $6/hour for in-home care (4 hour minimum) or $15 a day for each child or adult in a local, participating care center.

To use this benefit all you need to do is register and request care. Only 2 hours advance notice is needed to arrange care.

Who is eligible?

To be eligible you must be a full-time Academic or Staff employee, Medical Resident, or an eligible Graduate Appointee or Fellowship Recipient at Indiana University.

How do I register?

Don't wait until you need care. Sign up now at iu.care.com. Registration for Backup Care is separate from, and addition to, Care.com premium membership services for finding caregivers. An employee ID is required.

How do I request Backup Care once I’ve registered?

Request Backup child care online or by telephone at least 2 hours prior to needing care.


Select "Backup Child Care for Children" on the iu.care.com menu page and submit your information and request. Care.com will identify a caregiver who meets your needs and then call you to tell you about the caregiver. The caregiver will follow up with you to confirm details of the appointment.


Call 855-781-1303 during Care.com in-call hours. All times below are EST.
     Monday through Thursday 7 a.m. to 8 p.m.
     Friday 7 a.m. to 5 p.m.
     Sunday 5 p.m. to 8 p.m. (for care needed on Monday)

Are Backup Care providers qualified and safe?

Care.com puts all providers through an extensive screening process including identity, references, and knowledge and experience. References are always checked by phone. Backup care specialists verify identity and check criminal records and National Sex Offender Public Registry. Candidates are then oriented on agency rules, procedures, and expectations. Once a caregiver joins the network, Care.com Backup care specialists follow up with clients by email or phone after each job the caregiver completes to ensure that the caregiver has maintained high standards of care


For additional questions contact Care.com at 855-781-1303 or email .