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Clinical Care Services > Questions and Answers

Questions and Answers

If I visit a walk-in location, how quickly will I be seen?

Depending on the number of people being served at the time of your visit, walk-in locations may require a wait time to see a provider.

 

What's the difference between same-day and urgent care?

Same-day, call-ahead appointments are for those who are sick or need care. Plan members can call a clinic of their choice to be scheduled in an open appointment spot (clinics may refer to the visit as “acute care” for the treatment of a routine illness or injury). Same-day, call-ahead appointments are covered by the health plan with standard co-pays and deductibles.

Urgent care is for patients who have a complex injury or illness that requires immediate care but is not serious enough to warrant a visit to an emergency department. Urgent care visits are covered by the health plan with standard co-pays and deductibles. Urgent care visits are typically higher cost than same-day or walk-in care co-pays.

See this set of definitions for more useful information about types of care.

 

If I am an IUHQP member and I cannot use the walk-in laboratory services at Premier Healthcare, where can I go on a walk-in basis?

IU Health Bloomington Hospital offers the following locations that can provide laboratory services prescribed by your doctor on a walk-in basis:

Anticoagulation Center (Protime Clinic)
451 South Landmark Avenue
Bloomington, IN 47403
812-353-3499

Hours:
     • Monday through Thursday, 8 a.m. to noon and 1 p.m. to 5 p.m.;
     • Friday 8 a.m. to 1 p.m.

Southern Indiana Physicians
4935 W. Arlington Rd
Bloomington IN 47404
812-876-3800

Hours:
     • Monday through Friday 8 a.m to 5 p.m.,
     • Saturday 8 a.m. to noon

How can I schedule an online visit to the IU Staff and Faculty Clinic in Indianapolis?

If you are a current IU Health patient, you can schedule an IU Staff and Faculty Clinic appointment online. IU employees that are IU Health patients can also create an account can to access the online scheduling feature. If you have not used an IU Health provider or location in Indianapolis before, you will not be able to schedule online but you can call the clinic at 317-944-4025 to request an appointment.

To schedule your online appointment at the IU Staff and Faculty Clinic:

  1. Sign in with your username and password to your account at MyIUHealth.org
  2. Click the red “Go to Health Services” button
  3. Click the “Appointments” calendar icon at the top of the page
  4. Click “Schedule a New Appointment” in the left-hand menu
  5. In the “Why is this appointment needed?” dropdown select “To visit the IU Staff & Faculty Clinic"
  6. Select an appointment time and complete the confirmation questions to schedule your online appointment

What should I do if the MyIUHealth account won’t work?

The accounts are managed by IU Health. For questions about registering your account or accessing appointments, you may email (please only provide a summary of your concerns/questions, do not send personal health or billing information via email). Or, call IU Health Information Management at 317.963.1661 for assistance. Emails and phone calls are answered Monday-Friday from 8am - 5pm Eastern Time (excluding major holidays).