Performance Management
Contents
The university's expectations regarding performance management
Definition, resources, and considerations
Example of Major Duties for PA types of jobs
Example of Major Duties for a Receptionist
Example of Major Duties for an Accounting Associate
Example of Major Duties for a Laboratory Technician
Example of Major Duties for a Library Services Associate
Example of Major Duties for Data Entry Operator
DEFINE PERFORMANCE STANDARDS FOR EACH DUTY
Example of Performance Standards for PA Positions
Example of Performance Standards for a Receptionist
Example of Performance Standards for Accounting Associate
Example of Performance Standards for a Laboratory Technician
Example of Performance Standards for a Library Services Associate
Example of Performance Standards for Administrative Secretary
Example of Performance Standards for Technical Support Provider
Examples of Common Standards Applicable to Everyone in a Particular Group
Potential constraints on performance
SUMMARY AND ADDITIONAL RESOURCES
Main steps in developing a performance management plan
Additional online training resources for supervisors
Updated: 24 February 2005
University Human Resource Services
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