Questions and Answers

If I visit a walk-in location, how quickly will I be seen?

Depending on the number of people being served at the time of your visit, walk-in locations may require a wait time to see a provider.

 

What's the difference between same-day and urgent care?

Same-day, call-ahead appointments are for those who are sick or need care. Plan members can call a clinic of their choice to be scheduled in an open appointment spot (clinics may refer to the visit as “acute care” for the treatment of a routine illness or injury). Same-day, call-ahead appointments are covered by the health plan with standard co-pays and deductibles.

Urgent care is for patients who have a complex injury or illness that requires immediate care but is not serious enough to warrant a visit to an emergency department. Urgent care visits are covered by the health plan with standard co-pays and deductibles. Urgent care visits are typically higher cost than same-day or walk-in care co-pays.

See this set of definitions for more useful information about types of care.

 

If I am an IUHQP member and I cannot use the walk-in laboratory services at Premier Healthcare, where can I go on a walk-in basis?

IU Health Bloomington Hospital offers the following locations that can provide laboratory services prescribed by your doctor on a walk-in basis:

Anticoagulation Center (Protime Clinic)
451 South Landmark Avenue
Bloomington, IN 47403
812-353-3499

Hours:
     • Monday through Thursday, 8 a.m. to noon and 1 p.m. to 5 p.m.;
     • Friday 8 a.m. to 1 p.m.

Southern Indiana Physicians
4935 W. Arlington Rd
Bloomington IN 47404
812-876-3800

Hours:
     • Monday through Friday 8 a.m to 5 p.m.,
     • Saturday 8 a.m. to noon