Close all browsers windows and log out of EPIC, then log back in and try again. If the same error appears, please contact Purchasing staff. (We may need to update the EPIC settings for your department or the vendor’s contract may have expired.)
The invoice image display feature does not currently work with Firefox web browsers, but is compatible with Internet Explorer. However, only the Fiscal Officers or Delegates who are included in the route log at the time the purchase order is generated have access to view or print invoice images regarding that order.
If you do have access, an “Invoice Image” button will appear at the bottom of the Payment Request (PREQ) document in EPIC. Click this button to open the image.
NOTE: Java is required for viewing EPIC attachments. Check your computer for Java. Follow the installation instructions if necessary.
Solution for Cross-site Scripting
Cross-site scripting has been known to cause this problem when certain orders are returned using Internet Explorer. To prevent this issue from recurring please follow our Cross-site Scripting Instructions or consider using the Firefox browser to avoid this potential problem.
To resolve this issue, when the below Security Warning appears simply click “No”.
Directions to permanetly remove the above Mixed Content prompt.
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Click the alert or warning and select: “Allows Allow Pop-ups From This Site”.
Click the Yes button when prompted.
Next... Close the window ⇒ Click the “Shop Contracts” link ⇒ Open the Apple Punch-out again.
back to topAlthough the Cross-site Scripting directions are chiefly a remedy for a common Internet Explorer issue these same directions also will enable the Apple punch-out to function properly.
To use Firefox with the Shop Contracts link, please set your Firefox browser to “Accept third-party cookies”: PC Directions | Mac Directions.
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Click the “Options” button and select: “Allow pop-ups from iusapp2.iu.edu”.
Next... Close the window ⇒ Click the “Shop Contracts” link ⇒ Open the Apple Punch-out again.
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To use Safari with the Shop Contracts link, please set your Safari browser to “Block Cookies: Never”.
Directions: Safari ⇒ Edit ⇒ Preferences ⇒ Security or Privacy ⇒ Block Cookies: Never
back to topTo access the Apple punch-out “Block Pop-up Windows” must be disabled.
Directions: Safari -> Edit -> Block Pop-Up Windows (uncheck)
or...
Directions: Safari ⇒ Edit ⇒ Security or Privacy ⇒ Block Pop-Up Windows (uncheck)
